Privacy Policy

1. Who We Are

This Privacy Policy explains how Gloz LLC ("Gloz," "we," "our," or "us") collects, uses, shares, and protects personal information when you use our mobile applications and website (together, the "Services"):

• Gloz: the customer app for booking at-home nail services (Android package com.gloz.customer)
• Gloz Technician: the app for independent nail technicians who provide services through Gloz (Android package com.gloz.technician)
• The website at https://glozapp.com

Gloz LLC is the developer and publisher of both apps on Google Play and the Apple App Store, and is responsible for your personal information. Gloz is a technology marketplace that connects customers with independent nail technicians.

2. Information We Collect

Information you provide to us:

• Account information: name, email address, phone number, and password (stored only in encrypted, hashed form). If you sign in with Google, we receive your name, email address, and profile photo from Google.
• Profile information: profile photo, date of birth, and address.
• Booking information (customers): requested services, appointment date and time, service address, special instructions, and booking history.
• Reviews and ratings you give or receive.
• Messages you send through in-app chat, and communications with our support team.
• Technician information (Gloz Technician only): bio, years of experience, services offered, portfolio photos, availability schedule, home address and service area, and verification documents you upload, such as professional license, government-issued ID, proof of insurance, background check, and tax (1099) documents.
• Photos and documents: only the specific images or files you choose with the camera or the system photo/document picker. We do not access the rest of your photo library.

3. Location Information

• Gloz (customers): if you allow it, we use your device's precise location while you are using the app to find nearby technicians and fill in your service address. You can instead enter an address manually.
• Gloz Technician: during an active job (en route, arrived, or in progress) and while the job screen is open, the app collects your precise location and shares it with the customer for that booking so they can see your arrival. Location sharing stops when the job ends.
• We do not collect location in the background, and we do not collect location outside these features. You can turn off location access at any time in your device settings, but some features may not work.

4. Payment and Payout Information

• Customer card payments are processed by Stripe. Card details are entered into Stripe's secure payment form and stored by Stripe; Gloz does not store full card numbers. We keep limited payment records, such as card brand, last four digits, amounts, and transaction status.
• If you pay with PayPal, the payment is completed on PayPal's own pages and handled under PayPal's privacy policy.
• Technician payouts are handled through Stripe Connect or PayPal. Bank and identity details for payouts are submitted directly to Stripe or PayPal. We keep payout status, the PayPal email you provide, and your earnings and job history.

5. Information Collected Automatically

• Device information: device type, operating system, app version, and a push notification token so we can send you booking updates.
• Log information: IP address, request times, and error logs generated when the apps communicate with our servers, used for security and troubleshooting.
• Voice calls between customers and technicians are connected in real time through Twilio. Calls are not recorded.

Our apps do not contain advertising SDKs or third-party analytics trackers, and we do not track you across other companies' apps or websites.

6. How We Use Information

• Create and manage your account and verify your email or phone number
• Match customers with technicians, schedule bookings, and provide live job tracking
• Process payments, refunds, tips, and technician payouts
• Verify technician identity, licensing, and insurance before approval
• Enable chat, calls, and notifications between customers and technicians
• Provide customer support and respond to your requests
• Detect and prevent fraud, abuse, and safety issues, and enforce our Terms
• Comply with legal, tax, and accounting obligations

7. How We Share Information

We do not sell your personal information, and we do not share it for advertising. We share information only as follows:

• Between customers and technicians: when a booking is made, the technician sees the customer's name, service address, booking details, and messages; the customer sees the technician's name, photo, profile, ratings, and live location during the job.
• Stripe and PayPal: to process payments and payouts.
• Twilio: to connect in-app voice calls and send SMS verification codes.
• Google: Google Maps and Places for maps and address search, Google Sign-In if you choose it, and Firebase Cloud Messaging to deliver push notifications.
• Our hosting and email delivery providers: to store data and send account and booking emails on our behalf.
• Legal and safety: when required by law, legal process, or to protect the rights, property, or safety of Gloz, our users, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

These service providers may use your information only to provide services to Gloz.

8. Data Retention

We keep personal information for as long as your account is active and as needed to provide the Services. After an account is closed, we delete or anonymize personal information, except where we must keep certain records, such as booking, payment, payout, and tax records, for legal, accounting, fraud-prevention, or dispute-resolution purposes. Those records are kept only as long as required by law.

9. Deleting Your Account and Data

You can request deletion of your Gloz or Gloz Technician account and associated personal information at any time by emailing support@glozapp.com from the email address on your account, with the subject "Delete my account." We will verify your request and delete or anonymize your personal information within 30 days, except for the records described in Section 8. Reviews you have written may remain in anonymized form.

10. Your Choices and Rights

• Access and update your profile information in the app at any time.
• Turn off location, camera, microphone, or notification permissions in your device settings.
• Request a copy of your personal information, or ask us to correct or delete it, by contacting support@glozapp.com.

Depending on where you live, you may have additional rights under applicable law. We will not discriminate against you for exercising your privacy rights.

11. Data Security

We protect information using encrypted connections (HTTPS/TLS), hashed passwords, and access controls that limit access to personal information to authorized personnel. Verification documents are accessible only to Gloz administrators reviewing technician applications. No method of transmission or storage is completely secure, but we work to protect your information.

12. Children's Privacy

The Services are intended for adults. You must be at least 18 years old to create an account. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it.

13. Website and Cookies

The glozapp.com website does not use advertising or analytics cookies. The Gloz admin dashboard uses browser storage only to keep authorized staff signed in.

14. Where Information Is Processed

Gloz operates in the United States, and information is stored and processed in the United States.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date and, for material changes, notify you through the apps or by email.